Outsourcing was seen as a win-win. Companies abroad could get their back-office work done in cheaper, geographically well situated, English-conversant countries on the other side of the globe. And job-starved countries like ours could usefully employ fresh young people.
No longer.
Customer complaints, rising labour costs, political opposition and job losses at home are forcing companies to do a rethink. Powergen, the British company that had shifted its entire call centre operation to India, has now gone back lock, stock and barrel. Almost.
Is "insourcing" of this kind just an exception? Or will more and more companies follow suit in the years to come?
http://telegraphindia.com/1060616/asp/nation/story_6359692.asp
Outsourcing is not restricted to Call Centers only (voice) … and yes a lot of companies are moving their voice based businesses back home. Recently Apple ditched ideas to expand on its support center in India.
Costs are definitely increasing in India, so most of the low end voice jobs (if they need to be outsources) are going elsewhere. Heard Pakistan was a new destination as is East Europe.
However I dont agree this is the Beginning of the End.. data based backoffices are coming to India in a large way and they are much more value add than voice services.
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These minor aberrations will continue. The comments made by the Union member in the article seems too harsh and exaggerated, for obvious reasons. For a long long time India will continue to retain its edge.
Let’s not forget the recently concluded – $ 380 million (around Rs.1750 crore) deal between the world’s largest IT services company EDS and our own Jayathirth Rao’s BPO, Mphasis. The merged entity will be 20,000 strong, among the largest for EDS.
So, if we are to heed the Union’s rantings – what could be the reason for EDS picking up a majority stake in the Indian BPO?
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Did you know Apple closed its BPO unit in India. However it has outsourced to HCL .But I have my reservations on outsourcing . It becomes extremely difficult sometimes for me to interact to the offshore guys when explaining some requirement .I would rather feel comfortable sitting beside and working
as a team. There is more cost involved in ‘THYAAPE WORK’
I could imagine how the GORAS would feel.
Recently telemarketing has Indian companies calling to Market
Dish network . ‘Accha aap India..se hain’ ….
Read how the conversation Goes .
Caller : Hello Sir , I am george clooney calling on behalf of ‘DISH NETWORK’
Me : Identify that the Caller is Indian .( How much ever we try to fake we all have accents . I have a Much thicker accent )
Caller : Sir we have a new scheme for 19.95 for first three months..blah blah blah …
Me: Arey ….Yawn …TV nahin hain Bhai….Sirf Computer hain..yawn …
Caller : Accha Aap Indiase hain ……KAHAAN SE AAP .
Me: Haan Bhai ….’KETHMARANA HALLI’…Suna kya
Caller : nahin sir..kahaan hain
Me..Madhya Pradesh
……….well Caller disconnects
If it is Mexico or an American Caller ..I put Kannada Song
‘ Ganga yamuna Sangama …ye Prema..Kene haalu jeenu seridhantha yee badhuku’
or put a Scene from a Kannada Movie .
‘ye kya hain ki………Ye Khaali Time pass hain Baii…khaali pheeli DhimaakH ko haleem na bana’… ‘ ( Hyderabaadi style)
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BPO bandmele Hudguru yella Classge BUNK maadthidhare
After BPO has come students are bunking classes as they are working at night.
Bidigaas ge ..vidhyabhyaasa haal maadkothidhare
for a penny ..they are wasting their studies
Last month hall tickets were not given to many students in sheshadripuram college for lack of attendance .I think Mysore is still not under BPO dhaaLi
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Outsoucing as it called will continue until there is a profit in it to the mother company. Todays multinational companies are agressive in pricing and bringing the operational cost down.
There is no no emotions for mother contry of the company from which out soucing has been done. There is only one emotion………………………
Profit and more and more profit and survival. Any more doubts please read “Flat world” by Thomas L. Friedman.
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